Refund Policy

At RockSalt Prints, customer satisfaction is our top priority. We stand by the quality of our products and are committed to resolving any issues you may have. Please read our refund policy carefully to understand how we handle returns and refunds.

Eligibility for Refunds

  • Refunds are available for products that are damaged, defective, or incorrect upon delivery.
  • Custom and personalized items are not eligible for refunds unless they arrive damaged or with a manufacturing defect.
  • To be eligible, requests for refunds must be submitted within 14 days of receiving the product.

How to Request a Refund

  1. Email us at support@rocksaltprints.ae with your order number and a description of the issue.
  2. Attach clear photos of the damaged, defective, or incorrect item.
  3. Our team will review your request and respond within 3-5 business days.

Refund Process

  • Once your request is approved, refunds will be processed within 7-10 business days to your original payment method.
  • Please note that shipping fees are non-refundable.

Non-Refundable Items

  • Custom or personalized designs (unless damaged or defective).
  • Items that have been used, altered, or damaged after delivery.
  • Products purchased on sale or as part of a promotional offer.

We are here to assist you every step of the way! If you have any questions, feel free to contact our customer support team.

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